Website Terms of Use

You will receive a rebate instructions with your order. In order to receive your money back, please follow the instructions on the form. If you have any questions or require help filling out the form, please do not hesitate to contact us via email or phone.

Personal information collected online through this site will only be disclosed within our corporation for internal use only. Urban Eyecare does not share, trade or sell customer’s personal information collected on this site with third parties. Your personal information is not shared with any other corporation or organization other than related companies and third parties that are directly related to the delivery of the products that you have purchased from the Urban Eyecare site. Your personal information that is collected when you create an account to place an order is used to deliver the product(s) that you have purchased through the Urban Eyecare site, to provide you with updates for your orders and to provide you with information about products. You can update your personal information on the site at any time by accessing your account on the Urban Eyecare site. By creating an account on our site, you provide us consent to send you marketing and promotional material from time to time. You can unsubscribe from receiving marketing and promotional material by using the unsubscribe function within the electronic marketing material. We secure your personal information by restricting access to it for company personnel only and by using technology to ensure that there is no unauthorized computer access. In exceptional circumstances, Urban Eyecare may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health or for law enforcement purposes. Urban Eyecare complies with the Alberta Privacy Act.

If you feel that your privacy has been breached, please contact us via email, phone or by visiting one of our clinics. Urban Eyecare reserves the right to modify the Privacy Policy at any time without any notice.

Our website uses SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

When you visit Urban Eyecare Online Store website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our site
• The pages with in Urban Eyecare you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

1. Prices

All prices are in Canadian Dollars and the listed prices for products do not include sales tax or shipping charges. The price of the product is the price that is in effect at the time of purchase. Prices, product descriptions and illustrations may change from time to time without notice.

2. Orders

By placing an order, you confirm and certify that you have reached the age of majority. You will place an order by completing the order form provided on this site. All orders are subject to acceptance by Urban Eyecare.

3. Limitation of Liability

We do not guarantee or warrant that your use of our site will be uninterrupted, secure, timely, virus-free or error-free, or that any such problems that occur will be corrected. Urban Eyecare WILL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCIDENTAL , SPECIAL OR CONSEQUENTIAL, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, OR, FROM THE PURCHASE OR USE OF PRODUCTS, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE’VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES(, THAT ARISE OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR SERVICES, ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR ANY OTHER MATTER RELATINGTO THE SERVICE OR ANY THIRD PARTY RESOURCES OR MATERIALS.

YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE, LOSS OF DATA TO YOUR COMPUTER SYSTEM AND ANY OTHER ITEM THAT RESULTS FROM THE USE OF THIS SITE.

IN NO EVENT WILL URBAN EYECARE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ATION (WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) EXCEED THE AMOUNT PAID BY YOU FOR PRODUCT PURCHASED ON THIS SITE.

4. Returns & Exchanges

For purchases made through our online shop site, all unopened or unmarked boxes of contact lens boxes can be exchanged up-to 7 months prior to its expiration date. All returned products must be the original packaging and in resalable condition. All eye drops, solutions and other health products are non-refundable. All shipping charges are non-refundable. All returns and exchanges require original sales receipts.

5. Reservation of Rights

All trademarks, logos and trade names displayed on this site are registered or unregistered Trademarks of the operator and or Optometric Services and may not be used unless authorized in writing by the Trademark’s owner. All rights are reserved.

6. Changes to Terms

Urban Eyecare may revise the above terms and conditions by updating the Terms and Conditions without notice, and you agree to be bound by the then current Terms and Conditions when you access our site. Urban Eyecare reserves the right at any time and from time to time to discontinue, temporarily or permanently, the site with or without notice.

7. Unavailability of Products

If any product ordered is no longer available, the customer will be informed by phone and/or email.

8. Jurisdiction

This agreement is framed and interpreted according to the laws of Alberta and the laws of Canada, as application. The sole jurisdiction and venue for any legal proceeding will be the courts located in Calgary, Alberta.

For purchases made through our online shop site, all unopened or unmarked boxes of contact lenses can be exchanged within 6 months of its expiration date. All returned products must be the original packaging and in resalable condition. All eye drops, solutions and other health products are non-refundable. All shipping charges are non-refundable. All returns and exchanges require original sales receipts. All sales are final. No exchange or refund is provided for change of mind. You will be in charge of the shipping costs for all exchanges/ returns. Shipping costs are non-refundable.

Please contact us via email or phone for any exchanges/ returns

We offer free shipping on all orders above $100.00 across Canada. All delivery dates are estimates and not a guarantee. Please ensure to fill out all your information accurately and completely to avoid shipping delays. Urban Eyecare reserves the right to refuse free shipping, returns and/or exchanges to certain customers if the policies are being abused.